Home > Ticket 10 – EIGRP AS (removed)

Ticket 10 – EIGRP AS (removed)

March 21st, 2015 in TSHOOT v2 Go to comments

Client 1 is not able to ping the Webserver
DSW1 can ping fa0/1 of R4 but can’t ping s0/0/0.34

Check ip eigrp neighbors from DSW1 you will not see R4 as neighbor.(use ipv4 Layer 3)
‘Show ip route’ on DSW1 you will not see any 10.x.x.x network route.

On DSW1 & DWS2 the EIGRP AS number is 10 (router eigrp 10) but on R4 it is 1 (router eigrp 1)

Answer: change router AS on R4 from 1 to 10

Ans1) R4
Ans3) Change EIGRP AS number from 1 to 10

Comments (50) Comments
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  1. Asanka
    January 25th, 2015

    Keep an eye for this ticket as there was a bug in my exam (23/01/2015). When I ran the command
    sh ip eigrp neighbors the below out out was displayed which is correct.

    “R4#sh ip eigrp neighbors
    IP-EIGRP neighbors for process 1”

    But the running config had the eigrp process ID as 10

    router eigrp 10
    redistribute ….. etc “

  2. Vlado
    January 27th, 2015

    Passed TSHOOT 642-832 today. All the same. Just small note –
    Asanka is right there was a bug in this ticket also at may exam.
    Just few more details.
    “R4#sh ip eigrp neighbors
    shows process 1
    “R4#sh ip eigrp interface
    shows process 10
    “R4#sh run
    shows process number 10

    in the config under router eigrp 10 there is command
    passive-interface default

    this makes it a bit confusing with Ticket 14 but in options for answer there is no relevant choise for passive-interface removal.

  3. Aj
    February 4th, 2015

    For this ticket,

    make a note of the networks under the old eigrp, and put those into the new eigrp.

    Example if the eigrp is 1, but the other routers say eigrp 10. Before saying NO EIGRP 1, make a note of the networks underneath that eigrp 1, then delete it. Under the new EIGRP 10, no auto summary, then networks you noted earlier.

  4. Network Studio
    August 12th, 2015

    I’m totally confused about this question.
    Traffic cannot go through DSW1 -> R4 directly since EIGRP AS is missing between DSW1 & R4.
    But PC1 is getting IP and pingable to default-gateway.
    So, perhaps traffic is going through DSW1 -> DSW2 -> R4 because R4’s Loopback 1 is DHCP server for PC1.
    So, traffic should be working fine PC1 to R4.
    Why do we need to change EIGRP AS number?

  5. Dave
    August 15th, 2015

    You don’t need to be totally confused about this question (among others) –
    The explanation is simply, that within the NEW 300-135 exam, each Client is having a VALID (10.2 based) IP address within all Tickets!
    Therefore you do not get any usefull TSHOOT Info based on indeed this fact within your ongoing Troubleshooting @ exam.
    Instead you need to gather and analyze some other USEFULL TSHOT Info within each Ticket / Topolgy in order to be able to solve the various problems @ exam!
    Wish you good luck on that!

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    October 22nd, 2015

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  7. CCNP seeker
    October 28th, 2015


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    December 18th, 2015

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  9. Miu
    December 18th, 2015

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  11. ccnp
    January 15th, 2016

    Guys plz help… what are the configuration commands used in this Ticket (ticket 10).

    Plz write down here.

  12. AK
    January 15th, 2016

    ccnp (hard studying!):

    Here’s the configuration commands used on R4 within this Ticket 10:

    router eigrp 1 <—- WRONG EIGRP AS # – Should have been AS # 10!
    redistribute ospf 1 metric 100000 10 255 1 1500
    no auto-summary

  13. Anonymous
    February 9th, 2016

    how we know if the pbm is coming from passive interface or AS Eigrp if the running config show a wrong AS 1 in both tickets

  14. Hafiz
    February 12th, 2016

    DSW1 can ping fa0/1 of R4 but can’t ping s0/0/0.34

    Can we do all verifications from Client 1 too? (I believe there is no restriction betw Client 1 and DSW1)

  15. ak
    February 19th, 2016


    Yes, since Ticket 10 deals with a typical IPv4 “Layer 3” Problem, you can do all verifications from Client 1 too –

    Actually it’ll be best if you do so @ exam due to the Ticket 10 Problem decription, that states:

    “Client 1 can’t reach the external Web Server: – Thus you’re requested to troubleshoot the cause of the problem and then identify the following: bla bla bla…”

    So Ticket # 10 is (just like all the other “IPv4” Tickets at exam) based on indeed the “Client 1” PC and NOT the DSW1 (transit) Device!

    Hope this helps!?

  16. fgb
    May 4th, 2016

    Hey Guys, I changed the AS number on R4 to 10 as in DSW1 & DSW2 but still the ping isn’t successful…

  17. Mike
    May 8th, 2016


    Try this instead:

    1) First verifying eigrp neighbors also on R4:

    R4#sh ip eigrp neigh
    IP-EIGRP neighbors for process 1 <— !!!
    (EIGRP on R4 seems to be working within a WRONG AS 1, and R4 has NO eigrp neighbors within this wrong EIGRP AS domain!)

    2) Therefore let's try to solve the EIGRP problem on R4:

    R4(config)#no router eigrp 1
    R4(config)#router eigrp 10
    R4(config-router)# redistribute ospf 1 metric 100000 10 255 1 1500
    R4(config-router)# network
    R4(config-router)# network
    R4(config-router)# network
    R4(config-router)# no auto-summary
    %SYS-5-CONFIG_I: Configured from console by console
    %DUAL-5-NBRCHANGE: IP-EIGRP 10: Neighbor (FastEthernet0/0) is up: new adjacency <— !!!
    %DUAL-5-NBRCHANGE: IP-EIGRP 10: Neighbor (FastEthernet0/1) is up: new adjacency <— !!!

    R4#show ip eigrp neigh
    IP-EIGRP neighbors for process 10 <— !!!
    H Address Interface Hold Uptime SRTT RTO Q Seq
    (sec) (ms) Cnt Num
    0 Fa0/0 10 00:00:30 40 1000 0 17
    1 Fa0/1 13 00:00:30 40 1000 0 27


    Now R4 got legal EIGRP neighbors within CORRECT EIGRP AS 10 !!!

    3) Finally – let's also test if PC Clients can now reach the external WEB Server at:

    Packet Tracer PC Command Line 1.0

    Pinging with 32 bytes of data:
    Reply from bytes=32 time=19ms TTL=122
    Reply from bytes=32 time=94ms TTL=122
    Reply from bytes=32 time=103ms TTL=122
    Reply from bytes=32 time=68ms TTL=122

    Ping statistics for
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 103ms, Average = 71ms

    Yep, it seems so!

    No problem in this PT Ticket 10 – ok!?

  18. arc
    May 31st, 2016

    This one is confusing as the sim shows that DSW2 has a neigborship with R4, despite the fact that R4 is using the wrong AS number.

  19. Dave
    June 1st, 2016

    No no – DSW2 and R4 has NO EIGRP neigborship at all w. each other within TT # 10:

    Pls look here:

    R4#sh ip eigrp neigh
    IP-EIGRP neighbors for process 1



    DSW2#sh ip eigrp neigh

    IP-EIGRP neighbors for process 10 {—– !!!
    H Address Interface Hold Uptime SRTT RTO Q Seq
    (sec) (ms) Cnt Num

    0 Po12 13 00:00:20 40 1000 0 5 {—- Towards DSW1
    1 Vlan 12 00:00:16 40 1000 0 6 {— Towards vlan 20 on DSW1
    2 Vlan 13 00:00:16 40 1000 0 7 {—- Towards vlan 200 on DSW1
    3 Vlan 12 00:00:07 40 1000 0 8 {—– Towards vlan 10 on DSW1

  20. B0B
    June 23rd, 2016

    I’m a little bit confused about the ‘ipconfig’ command, does it show any APIPA (=169.x.y.z automatically assigned IP address) adresses on the exam?

  21. ak
    June 25th, 2016

    no, not any longer at the new 300-135 exam…

  22. Anonymous
    July 20th, 2016

    In emmy 68 dump they write:

    Configuration on R4
    router eigrp 1 <——-1
    no auto-summary
    redistribute ospf 1 <——-2

    1 is the problem in the question but 2 is not right either so I think the dump is in correct.

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    July 24th, 2016

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  24. Dinesh
    September 14th, 2016

    Troubleshoot lab practice in packet tracer….

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    R3: (T15) IPv6: remove “tunnel mode ipv6″
    R4: (T16) missing Redistribution from RIPng to OSPFv3

    If its IPv4 do the following to narrow it down:

    From Client 1 ping if its :

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    (T03) Wrong IP of BGP neighbour
    (T04) NAT – ACL mis-configured
    (T05) WAN ACL statement missing

    If you cant ping try to ping from client 1

    OK? = 1 ticket on R1:
    (T01) OSPF Authentication

    If you cant ping try to ping from client 1

    OK? = 2 tickets on R4:
    (T11) Redistribute ospf to eigrp (“to” & -> )
    (T14) EIGRP Passive Interface

    If you cant ping 10.2..1.1 you have 4 ticket as follow:

    NO? = 1 ticket on DSW1:
    (T06) VLAN filter

    or = 3 tickets on ASW1:

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    (T09) Port Channel not allowing VLAN 10,200
    (T07) Port Security

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    or he will say only ” Client is unable to ping R1‟s serial interface from the client ”

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