Home > TSHOOT FAQs & Tips


May 7th, 2018 in TSHOOT v2 Go to comments

TSHOOT is one of the three exams in the CCNP certification. The TSHOOT exam is a chance for you to review your knowledge about ROUTE & SWITCH exams and test your troubleshooting skill. From the comments here and other places, this article tries to summarize all the TSHOOT frequently asked questions to save you some time. Please feel free to ask anything that you are unclear about TSHOOT so that all of us can help you. I will update this article frequently to bring you the newest information about this exam.

1. How much does the TSHOOT Exam 300-135 cost? And the passing score of TSHOOT?

It now costs $300.

The passing score of TSHOOTv2 is 846/1000

2. Please tell me how many questions in the real TSHOOT exam, and how much time to answer them?

Unlike other Cisco exams, the TSHOOT exam tests your ability to troubleshoot the problem so in this exam you have to solve about 6 – 7 multiple choice questions, one small sim (called simlet) and troubleshooting 12 “tickets”. Each ticket is a problem about a specific technology used in Cisco routers or switches.

You will have 135 minutes to answer them. If your native language is not English, Cisco allows you a 30-minute exam time extension (165 minutes in total).

3. Am I allowed to study the topology used in the real exam and where can I find it ?

Yes, you are! Because the purpose of this exam is testing a candidate’s ability to troubleshoot issues, not to understand a complex topology so Cisco publicizes the topology used in the real TSHOOT exam. You can find the topologies at https://www.networktut.com/share-your-tshoot-v2-0-experience.

To save time on the exam, and to better understand the topology used in all of the trouble tickets, you should spend time familiarizing yourself with the topology used in the exam.

4. Where can I find the demo of this exam?

There is a very good demo of TSHOOT exam published by Cisco and you can find it at http://www.cisco.com/web/learning/le3/le2/le37/le10/tshoot_demo.html (update: The demo has been removed from Cisco website). But notice that the topology in this link is not the topology used in the real exam. This demo is also a good practical topology and we also explained about the configuration of this demo in four articles: Frame Relay Point-to-Point SubInterface GNS3 Lab, EIGRP over Frame Relay and EIGRP Redistribute Lab, VLAN Routing and HSRP IP Route Tracking.

5. During the exam, we must only identify the problem or we must also make the correct configuration?

We are only allowed to choose the solution for the problem. We are not allowed to make any changes on the routers and switches. You cannot enter global configuration mode (config)# either. You have to answer three types of questions in each ticket:

+ Question 1: Which device causes problem
+ Question 2: Which technology is used
+ Question 3: How to fix it

6. Can someone please tell me in the real exam it gives the ticket names just like in this site (for example “Ticket 1 – OSPF Authentication “) or is it going to say ticket 1 , ticket 2 only?

It only says ticket 1, ticket 2 only so you have to use your troubleshooting skill to figure out where the problem is. This is also the purpose of this exam.

7. Please give me some guideline when using the TSHOOT simulator.

Below is some guideline when using the TSHOOT simulator in the exam.



7. Can I go back in the TSHOOT exam?

As shown in the above question, you can press “Previous Question” to go back to previous questions in the same ticket only. If you press “Done” button then you can’t come back to this ticket anymore.

Note: In TSHOOT 300-135 (TSHOOTv2), the “Abort” button no longer exists. That means you cannot cancel a ticket after choosing it. You have to complete that ticket before moving to another one.

8. Can we take TSHOOT exam before the ROUTE or SWITCH exam?

Yes, you can. There is no order to take these exams. But the TSHOOT exam tests your skills to troubleshoot router & switch errors so I highly recommend you to take the ROUTE and SWITCH exams first. The TSHOOT exam is very good to review your knowledge of what you learned in ROUTE & SWITCH.

9. Can I solve the tickets in any order I want, for example, I solve Ticket 8 first, then Ticket 3, Ticket 1…?

Yes, you can solve them in any order until you click Done button. After clicking Done you cannot go back to this ticket again. Also notice that when you entering a Ticket, you have to solve it (answer all 3 questions) before moving to another ticket.

10. As I see there are 3 topologies in the exam. My question is to how to find which topology to use when doing a troubleshooting ticket. Does it clearly state in exam which topology to use (layer 2 or layer 3, for example)?

In the exam, it doesn’t say clearly which topology you need to use. But a reader on networktut.com has shared this tip:

“There is no really best way to choose which topology to use.
This is my style:
Most of the time I was using the IPv4 topology as it contains most of the nodes with ip addresses and in the cause of your troubleshooting and you discovered that you need more details on the ASW1 & 2 switches that is when I used the Layer 2 topology except for the IPv6 topology.
Any node on IPv4 topology that is in Layer 2 topology have same configuration irrespective of where you click on the nodes.
Study all tickets here and use the following elimination style below:
List out all the trouble ticket on the white little board you will be giving and tick each ticket as you answer them because this will let you know which tickets are remaining to look out for.”

11. In the exam can I use “traceroute” or “tracert” command?

According to some reports, “tracert” commands cannot be used on Clients but “traceroute” command can be used on DSW1. But of course you can use “ping” command. According to some candidates’ reports on the exam, maybe you should not believe too much on the output of the traceroute command in the exam.

12. Please let me know in the exam can we issue “pipe” commands such as: sh run | section eigrp; sh run | begin router?

No, you cannot use “pipe” commands in the TSHOOT exam.

13. Does each ticket state it is an IPv4 or IPv6 issue?

Yes, it does! But it does not clearly state that. Please read each ticket carefully, if it states like this “loopback address on R1 (2026::111:1) is not able to ping the loopback address on DSW2 (2026::102:1)” then surely it is an IPv6 ticket. Otherwise it is an IPv4 ticket.

Update: In the current exam, you have to click on the “Ticket” button (located at the right-side of your screen in the exam. It is also the last button) to see if it is an IPv4 or IPv6 ticket. The general “Scenario” button does not tell you if it is an IPv4 or IPv6 ticket. Please check this picture to clearly understand of how to identify IPv4 or IPv6 ticket.

14. Why in each ticket I only see the same description, same wording, either ticket 1, 2 or 3. How can I see the difference or the problem of each ticket?

The descriptions of each ticket are very identical to each other. In general the very long description can be summarized “Client 1 cannot ping the” (for IPv4 ticket), that’s all! So you have to use your troubleshooting skill to find out where the issue (it is also the meaning of this exam – TSHOOT). The only obvious difference among the tickets is the statement “loopback address on R1 (2026::111:1) is not able to ping the loopback address on DSW2 (2026::102:1)”, which indicates an IPv6 ticket.

15. Why don’t I see any questions and answers on networktut.com? I only see the explanation…

Because of copyrighted issues, we had to remove all the questions and answers. You can download a PDF file to see the questions at this link: https://www.networktut.com/questions-and-answers

16. How can I join the Premium Membership on networktut.com?

You can join the Premium Membership on networktut.com at this link. After the registration you can login via this link.

If you have any questions about the TSHOOT exam, please don’t hesitate to ask. All of us will help you!

Comments (50) Comments
Comment pages
1 2 3 35 249
  1. Router.King
    June 5th, 2011

    cheers networktut.
    thank you for hosting tshoot tickets.
    I hope to sit for TSHOOT before month ends and finally complete CCNP.

  2. smith
    June 6th, 2011

    thanks networktut this is very useful!!!!!!

  3. Neo
    June 8th, 2011

    Please let us know any new lab is there or not.We heard there is some changes in LAB.

  4. Anonymous
    June 8th, 2011

    so far none

  5. Neo
    June 9th, 2011

    I got voucher from pearson for exam.
    Is that true i will get diffirent questions from others…

  6. Prashant
    June 11th, 2011

    I Passed TSHOOT with 945 Marks today ..Thanks for this site .
    4MC Question and 13 Tickets came ,same as given in the Networkout site.I guess some answer may be wrong in the site thats why I got 945 not 1000 :-( ..I guess the Vlan filter question in which the fault is at DSW1 but in the exam need to choose ASW1 to get the option of removing vlan filter .May be this question need some research.
    My strategy during test was :
    1) As soon as I got the computer ,I make a note of all the possible answer on the notepad given by test center.

    like :
    Asw1-Port Security
    ASw1-Access Vlan
    ASW1-Trunkport allowed Vlan

    DSW1-HSRP Track
    DSW1-Vlan filter

    R4-EIGRP AS no
    R4-EIGRP Passive
    R4-DHCP Range
    R4-Wrong Route-Map name

    R2-IPv6 enable on interface

    R1- BGP Neighbour statment
    R1-NAT ACL
    R1-OSPF authentication

    2) I also draw the Topology with IP address details

    3) I gone through each question ,troubleshooted and put the Tick mark and question number against the Answer written by me on notepad earlier . I used this method for all the 13 question.I have used abort for all the 13 Q till I have marked all my answer on my notepad.
    My strong suggestion not to submit any ticket untill unless you know all 13 tickets answer .

    4) Once I have all the answer ,I started submitting the tickets.

    Best of luck for exam takers!!!!

  7. Kunal
    June 13th, 2011

    Today I saw Updated version for Pass4sure is there any changes for exam ?

    I am planning for giving tshoot on wednesday 15.06.2011

  8. Harshit
    June 13th, 2011

    is there any update or new questions in tshoot exam.. i want to give exam in this week…

  9. Alex
    June 14th, 2011

    Thanks for the info.

  10. DaNetworkEngineer
    June 14th, 2011


    What do you mean when you say don’t submit trouble tickets unless you know all 13 questions
    I thought you have to submit 1 ticket at time and you can’t go back to a ticket once complete

  11. Name
    June 15th, 2011


    what he means is that you can check each trouble ticket and the corresponding toplogy to that ticket b4 submitting it.

  12. Morpheus
    June 15th, 2011

    Kunal – have you passed?

  13. DUstin
    June 15th, 2011

    I have failed both times….I take again tommorow (6/16). Pass4sure doesnt update their material that much and you can never ever get ahold of support. If you dont believe, try for yourself. They have one girl with online chat support (cindy) and that is it. Very disappointing.

  14. ZayGum(VA)
    June 19th, 2011

    well this site is very useful, I took an exam yesterday, failed 752/1000 , but thats ok however site is good and useful. Im going to pass it next friday inshallah!!

  15. Z(VA)
    June 24th, 2011

    Passed TSHOOT exam today. Jumped from 752 to 832 /1000 — Thanks admin for all your support!! Great WOrk!!

  16. Cruzer26@live.com
    June 24th, 2011

    Good Afternoon,

    Can some one tell me if this labs are Update


  17. Z(VA)
    June 25th, 2011

    Hello Cruzer, I just took an exam today and these are 100% uptodate as of today.

  18. Cruzer26@live.com
    June 25th, 2011

    Thanks Z(VA) for Your Cooperation and time to let me know this
    God bless You and Your Family


  19. Shaun
    June 25th, 2011

    @Z(VA) and @Cruzer can u plz update te latest TT.plz got an exam next week.

  20. 0ARY
    June 25th, 2011

    VERY G!!D!

  21. Fergy
    June 26th, 2011

    Can anyone help me? I will be passing my TSHOOT exams in 2weeks. I want to know if it is possible that after clicking the first question on a particular ticket, if you can go back to thesame question and change something without clicking the done button. I will be very grateful if my question will be answered. Thanks very much.

  22. Shaun
    June 26th, 2011

    @fergy-once u clicked the DONE, a pop box will appears asking are sure your done.if u ckick ok.then tat ticket will will be diabled.once the done is clicked no more turning back to the ticket.Best of luck

  23. TSHOOT_exam
    June 28th, 2011

    I failed today, I got 601/1000 only, I am so sad, I found that there are 10 TT’s has the same title and same requested issue which is client 1 can not ping a certain IP, I couldn’t find the difference between every TT and the other one, can any one help.

  24. Kinhoang
    July 5th, 2011

    I have passed TSHOOT, BSCI and BCMSN. Is that completed for CCNP? Thanks

    July 5th, 2011


  26. Anonymous
    July 7th, 2011

    Hi Italo Morlt
    Can you send me the passforsure i have also to pass my tshoot this JULY 2011
    Please send me it at bmpagaze@bnr.rw and thanks

  27. Janai
    July 8th, 2011

    Very true! Makes a chngae to see someone spell it out like that. :)

  28. Mga Bobo
    July 9th, 2011

    I’ll be taking the exam this coming Tuesday, so wish me luck!!!!

  29. sajjad
    July 11th, 2011

    i am going to appear in TSHOOT exam in end of july. I have already studied official certification guide , 14 TT’s. Please suggest me about other material if needed.

    Please also provide me link having latest dump ( total TT’s + MCQ’s + Drag & Drop Questions).

    Thanks to tell me about Questions(TT’s + other questions) in the exam are same as available on this site.

    waiting for ur kind response. thanks

  30. vce
    July 12th, 2011

    hi i m going to appear in the tshoot exam tommorow so please tell me that are the options in all the questions are same as given in this site or there are some changes in the question and are the ip addresses the same……..????????plz waiting for your replies ……it will be helpful for me……

  31. Zack Khan
    July 12th, 2011

    Best oF luck VCE… inshahAllah u will b succeded.. well i m also goin to give da exam on 22 ov july inshahAllah..

  32. vce
    July 12th, 2011

    thanx man i m practicing now so if any final tips plz help…….

  33. Zack Khan
    July 12th, 2011

    wel which dumps u r using… and plz plz plz read da dumps and also follow dis site coz its so much worthy…

  34. vce
    July 12th, 2011

    i m using all the things given by vaio thanks a lot to vaio for such a nicde effort…….

  35. Md.Abdur Rahim
    July 13th, 2011

    Actually my question is where have to give ios command to find out problem..pls advise me

  36. Sharif
    July 13th, 2011

    VCE good luck ,please share with us your ideas? I planned my Tshoot exam this 15 july ….

  37. Mr.CIO
    July 20th, 2011

    Does anyone can share a link where I can download a reliable VCE exam dump? Thanks!

  38. ty.
    July 22nd, 2011

    @ sharif

    have you taken your exam

  39. Mr.CIO
    July 25th, 2011

    Do I need to do SHOW RUN to all TT? Or all the questions includes the portion of the SHOW RUN same as here?

  40. Kit-Kat
    July 26th, 2011

    I have a Question about how to distinguish the tickets:
    Can I see the ticket questions so as to figure out from where I should start troubleshooting ?

  41. GoogleStar
    July 26th, 2011

    Just want to say thanx for all the explaining it was a real time savior for my exam. I passed today with 945 points.

    Thanx Networktut

  42. ksa-ccnp
    July 26th, 2011

    congraculations googlestar @ could you tell plz how many D&D and Multipule choice question and tickets u got ?

    thanks again

  43. Kit-Kat
    July 26th, 2011

    I have a Question about how to distinguish the tickets:
    + Can I see the ticket questions so as to figure out from where I should start troubleshooting ?

    + is it necessary to fix the error in configuration, or all we have to do is answering the questions?

  44. BOBO
    July 29th, 2011

    i failed the exam today.. 780/1000.. is it true that I can only retake after 180 days??? however it says on my paper sheet that I can retake it at Aug 4.. Please help, will it be fine if I take it on Aug 6?

  45. Shikima
    July 29th, 2011

    @BOBO you must wait just 6 days, when they talk about “180 days” is for ppl that already passed the exam…

  46. BOBO
    July 29th, 2011

    hi Shikima… can you enlighten me o that 180 days? Il give a scenario.. For example I am already a CCNP and it will be expired this year. Thus, I decided to take the TSHOOT exam.. Now that I failed, does that mean that since I am already CCNP certified and I have retaken TSHOOT to be recertified,I cannot take TSHOOT until 180 days.Hence, it’s either I take another CISCO exam (i.e. CCSP module) in order for me to be recertify for CCNA and CCNP.

    Others please comment as well. I know I am not alone.


  47. Shikima
    July 29th, 2011

    It’s the same, if you try to recertified and you miss the exam, you can take it again like in the sheet says, after that date (Aug 6), here where I work, is a gold parner cisco, so that happends several times (ppl trying to retake the exam just to recert)

    good luck!!!

  48. BOBO
    July 30th, 2011

    so i can take the exam on Sept as well even though it says on my sheet that the retake exam is on Aug 4? (same exam TSHOOT 642-832)

  49. Zack Khan
    July 30th, 2011

    Are da same dumps coming…. haaan can any1 plz tell me either dey r updated or not

  50. aw3s0m3
    August 10th, 2011

    hi guys,

    just cleared today with 1000 points !!! tickets 100% valid

    thx to all of you that contributed to the blog and a huge thx to tut!


Comment pages
1 2 3 35 249