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April 3rd, 2015 in TSHOOT v2 Go to comments

TSHOOT is one of the three exams in the CCNP certification. The TSHOOT exam is a chance for you to review your knowledge about ROUTE & SWITCH exams and test your troubleshooting skill. From the comments here and other places, this article tries to summarize all the TSHOOT frequently asked questions to save you some time. Please feel free to ask anything that you are unclear about TSHOOT so that all of us can help you. I will update this article frequently to bring you the newest information about this exam.

1. How much does the TSHOOT Exam 300-135 cost? And the passing score of TSHOOT?

It now costs $300.

The passing score of TSHOOTv2 is 846/1000

2. Please tell me how many questions in the real TSHOOT exam, and how much time to answer them?

Unlike other Cisco exams, the TSHOOT exam tests your ability to troubleshoot the problem so in this exam you have to solve 3 multiple choice questions (or 2 multiple choice questions and 1 drag and drop question) and troubleshooting 13 “tickets”. Each ticket is a problem about a specific technology used in Cisco routers or switches.

You will have 135 minutes to answer them. If your native language is not English, Cisco allows you a 30-minute exam time extension (165 minutes in total).

3. Am I allowed to study the topology used in the real exam and where can I find it ?

Yes, you are! Because the purpose of this exam is testing a candidate’s ability to troubleshoot issues, not to understand a complex topology so Cisco publicizes the topology used in the real TSHOOT exam. You can find the topologies at http://www.networktut.com/share-your-tshoot-v2-0-experience.

To save time on the exam, and to better understand the topology used in all of the trouble tickets, you should spend time familiarizing yourself with the topology used in the exam.

4. Where can I find the demo of this exam?

There is a very good demo of TSHOOT exam published by Cisco and you can find it at http://www.cisco.com/web/learning/le3/le2/le37/le10/tshoot_demo.html. But notice that the topology in this link is not the topology used in the real exam. This demo is also a good practical topology and we also explained about the configuration of this demo in four articles: Frame Relay Point-to-Point SubInterface GNS3 Lab, EIGRP over Frame Relay and EIGRP Redistribute Lab, VLAN Routing and HSRP IP Route Tracking.

5. During the exam, we must only identify the problem or we must also make the correct configuration?

We are only allowed to choose the solution for the problem. We are not allowed to make any changes on the routers and switches. You cannot enter global configuration mode (config)# either. You have to answer three types of questions:

+ Which device causes problem
+ Which technology is used
+ How to fix it

6. Can someone please tell me in the real exam it gives the ticket names just like in this site (for example “Ticket 1 – OSPF Authentication “) or is it going to say ticket 1 , ticket 2 only?

It only says ticket 1, ticket 2 only. In most cases you have to use the “show running-config” command to find out the wrong configuration.

7. Please give me some guideline when using the TSHOOT simulator.

Below is some guideline when using the TSHOOT simulator in the exam



7. Can I go back in the TSHOOT exam?

As shown in the above question, you can press “Previous Question” to go back to previous questions in the same ticket only. If you press “Done” button then you can’t come back to this ticket anymore.

Note: In TSHOOT 300-135 (TSHOOTv2), the “Abort” button no longer exists. That means you cannot cancel a ticket after choosing it. You have to complete that ticket before moving to another one.

8. Can we take TSHOOT exam before the ROUTE or SWITCH exam?

Yes, you can. There is no order to take these exams. But the TSHOOT exam tests your skills to troubleshoot router & switch errors so I highly recommend you take the ROUTE and SWITCH exams first. The TSHOOT exam is very good to review your knowledge of what you learned in ROUTE & SWITCH.

9. Can I solve the tickets in any order I want, for example, I solve Ticket 8 first, then Ticket 3, Ticket 1…?

Yes, you can solve them in any order until you click Done button. After clicking Done you cannot go back to this ticket again. Also notice that when you entering a Ticket, you have to solve it (answer all 3 questions) before moving to another ticket.

10. As I see there are 3 topologies in the exam. My question is to how to find which topology to use when doing a troubleshooting ticket. Does it clearly state in exam which topology to use (layer 2 or layer 3, for example)?

In the exam, it doesn’t say clearly which topology you need to use. But a reader on networktut.com has shared this tip:

“There is no really best way to choose which topology to use.
This is my style:
Most of the time I was using the IPv4 topology as it contains most of the nodes with ip addresses and in the cause of your troubleshooting and you discovered that you need more details on the ASW1 & 2 switches that is when I used the Layer 2 topology except for the IPv6 topology.
Any node on IPv4 topology that is in Layer 2 topology have same configuration irrespective of where you click on the nodes.
Study all tickets here and use the following elimination style below:
List out all the trouble ticket on the white little board you will be giving and tick each ticket as you answer them because this will let you know which tickets are remaining to look out for.”

11. In the exam can I use “traceroute” or “tracert” command?

According to some reports, “tracert” commands cannot be used on Clients but “traceroute” command can be used on DSW1. But of course you can use “ping” command. According to some candidates’ reports on the exam, maybe you should not believe too much on the output of the traceroute command in the exam.

12. Please let me know in the exam can we issue “pipe” commands such as: sh run | section eigrp; sh run | begin router?

No, you cannot use “pipe” commands in the TSHOOT exam.

13. Does each ticket state it is an IPv4 or IPv6 issue?

Yes, it does! But it does not clearly state that. Please read each ticket carefully, if it states like this “loopback address on R1 (2026::111:1) is not able to ping the loopback address on DSW2 (2026::102:1)” then surely it is an IPv6 ticket. Otherwise it is an IPv4 ticket.

14. Why in each ticket I only see the same description, same wording, either ticket 1, 2 or 3. How can I see the difference or the problem of each ticket?

The descriptions of each ticket are very identical to each other. In general the very long description can be summarized “Client 1 cannot ping the” (for IPv4 ticket), that’s all! So you have to use your troubleshooting skill to find out where the issue (it is also the meaning of this exam – TSHOOT). The only obvious difference among the tickets is the statement “loopback address on R1 (2026::111:1) is not able to ping the loopback address on DSW2 (2026::102:1)”, which indicates an IPv6 ticket.

15. Why don’t I see any questions and answers on networktut.com? I only see the explanation…

Because of copyrighted issues, we had to remove all the questions and answers. You can download a PDF file to see the questions at this link: http://www.networktut.com/questions-and-answers

16. How can I join the Premium Membership on networktut.com?

You can join the Premium Membership on networktut.com at this link. After the registration you can login via this link.

If you have any questions about the TSHOOT exam, please don’t hesitate to ask. All of us will help you!

Comments (35) Comments
Comment pages
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  1. network101
    April 7th, 2017

    guys, just go ahead and register as premium member!

  2. Egon
    April 11th, 2017

    Hi All

    Failed today got totally lost with the way the tickets came up..

    i was expecting a ticket to say the what was the issue but not seeing it..

    instead just got lost..

    ok on MCQ and lab but how is it best to find out which ticket is which ???

  3. Different pay
    April 13th, 2017

    Hi all;

    I want to premium member but live in turkey.Turkey goverment is blocked paypal website etc.What is e-mail address networktut admins ?

  4. jenny_chey@yahoo.com
    April 15th, 2017

    HI guys, does anybody has the tickets topology in compressed form? Can you please send it to me

    THanks :D

  5. Anonymous
    April 19th, 2017

    hi @ Egon, sorry about ur result. The tickets will not say what the issues are. It is left for u to find them. What i did, was to write out all the ticket problems before i start the exam.
    My ping plan was to ping the gateway of the client first,

    If successful I know the problem is beyond Layer 2,
    I go thru my list and look at what the possible layer 3 issues can be.
    Then use my show commands to troubleshoot all the possible faulty devices.
    That worked fast for me

    If my ping isn’t successful to the gateway, I know its layer 2.
    Then troubleshoot all Layer 2 issues.

    Try this method.
    It should work out for you.


  6. CCNP_moderator
    April 19th, 2017


    @dump, @Adamina, @-dumps

    dumps will not help on this exam

    there are many trollers on this site that will take your $ for no value


  7. Bhaskar
    April 23rd, 2017

    Hi, anybody gave exam recently r planning in future, pls guide me, have it on 20th May. Just preparation is going on with books and materials. It would help me to clear exam with your exam experience. Thanks in advance.

  8. PlaNO
    April 24th, 2017

    Passed, 100% guaranteed passing material get Download package, (AllinONE) that you need to clear exam.
    13 Tickets in Packet Tracer
    68 Qs VCE Player and PDF


  9. Lolo
    April 26th, 2017

    HI Guys :)
    Please send any dump
    nesquik730000 at hotmail fr

  10. Anonymous
    April 29th, 2017

    Hi everyone, I have my exam next week and was hoping if someone can verify if everything on the site is still valid and being asked. I am prepared for nothing except this site and want to be sure that everything is valid. It would be great if anybody who recently gave the exam and verify it :) :)

  11. Paco
    April 30th, 2017

    Can somebody share the show commands used on each TT?
    Do they let you used the show command on all the tickets?

  12. Yehia
    May 3rd, 2017

    Anybody share his experience

  13. Adrian
    May 3rd, 2017

    Hello everyone, yesterday I passed my tshoot exam, all the MCQ and Tickets are the same included the BGP Sim. On BGP Sim you can not use the “show running-config” command so remember use “show ip bgp neighbor” and “show ip bgp summary” to can see the peer group name and the wrong IPs neighbor

  14. Lisa
    May 3rd, 2017

    Hi Adrian, are the tickets named ticket 1 ,ticket 2 ..etc or ticket 1 -ipv6 OSPF

  15. CCNP_Hope
    May 3rd, 2017

    Hi Guys,
    Is it true you can no longer use the ‘Abort’ button? if so, how do you do the pings to determine which ticket is which?
    Any help much appreciated.

  16. Anonymous
    May 5th, 2017

    Hi Guys, can I ask is this exam points scoring based on your answers to the three questions? in each trouble ticket? or are points accumulated when your issuing useful commands to troubleshoot also?

  17. Anonymous
    May 5th, 2017

    Can someone clarify below for me?

    – Apparently you cannot use PIPE | command – Is this true?

    – You cannot ping/trace from the PC clients – If they give you a scenario , i guess you cant ping trace route from end clients, you would have to do it to the first device they are connecting to? is this true?

    – Can you do debug commands? in exam?

    If someone could answer above thanks

  18. Ahmed Hassan
    May 11th, 2017

    Hi, can anybody get me the premium membership registration page link

  19. Sri
    May 12th, 2017

    I am looking for the telegram group link used to discuss the exam topics.
    Please can someone kindly share the group link?
    Email.id: {email not allowed}
    Please help. Its urgent

  20. Ade
    May 19th, 2017


  21. Ade
    May 19th, 2017


  22. Anonymous
    May 19th, 2017

    i’ve just passed. i got 975,i don’t know why…but i’m happy. everything’s here, the same bgp lab.good luck for you. thanks networktut.

  23. david
    May 23rd, 2017

    I just passed today. Got 1000/1000. Stick only to networktut.com. All the questions in feb. 2017.pdf from tut came out. Pls practice nothing but tut. All still valid

  24. DYN
    May 24th, 2017

    Hello, Could someone please tell me where I find the drag and drop questions? I can not find it

  25. d1m131
    May 25th, 2017

    Yesterday passed with 1000/1000. All MCQ, BGP simlet, tickets are valid from tut. Just practice :)

  26. Nescafe
    May 29th, 2017

    Passed the exam today thank you networktut. There was just something in the exam. According to the guide, if you arrived with first traceroute on ping isp router from client1, if successful its BGP ticket. On my exam, I have a successful ping, but I looked on the R1’s config, there is no typographical error on the BGP as what the BGP ticket is, then I looked on the ACL
    Config and i remember the config for L3 security ticket. So i anawered L3 Security instead of BGP. i got the correct answer based on my results.

  27. Roller99
    June 5th, 2017

    Why doesn’t the simulator change the questions? It appears with GNS3 and the official test, they slightly change them.

  28. x
    June 9th, 2017

    @d1m131 what reviewer or dumps did u use to study? could you pls share the link?

  29. Someone
    June 10th, 2017

    Hello guys
    I have a question for the guys who passed the exams ! First of all congrats, second i would like to ask if you use a method that you help you to find the labs answer.
    Thank you

  30. random guy
    June 13th, 2017

    Just took the test, none of the questions came up, they were all different. Simlet and tickets were very similar. I failed unfortunately due to not answering the questions

  31. random guy
    June 14th, 2017

    just for reference, I was using Feb .pdf

  32. Not my real name :)
    June 14th, 2017

    Hi, can anyone confirm if “random guy” is correct? It would be a real pain to get to the exam and find all the questions are different from the dump.

  33. Not my real name :)
    June 14th, 2017

    Also, if the questions changed, how long before we get the new dump?

  34. CCAZ
    June 17th, 2017

    @Networktut :

    The answer for question #5 is not correct anymore – can you please fix it.
    In the BGP Simulator we have to access the global mode, fix the problem and remove incorrect statements in the config of the router.

    5. During the exam, we must only identify the problem or we must also make the correct configuration?
    Given answer is okay, but needs rephrasing by removing incorrect statements.

  35. Anonymous
    June 23rd, 2017

    Hey guys,

    I have been using only networktut to recertify my CCNP and just now i got out of the exam.

    I passed with 87x. All the tickets and simlet were same as they are presented here. However only majority of MCQ were new.

    I dont remember the questions exactly but i remember the topics:
    – GRE tunnels
    – MTU size of a GRE tunnel
    – debug ppp authentification (together with debug condition interface)
    – ping expansion usage to verify MTU over a GRE tunnel.

    a couple of MCQs presented here were also in the exam. So make sure you study the above mentioned topics before taking the exam.

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