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TSHOOT FAQs & Tips

April 3rd, 2017 in TSHOOT v2 Go to comments

TSHOOT is one of the three exams in the CCNP certification. The TSHOOT exam is a chance for you to review your knowledge about ROUTE & SWITCH exams and test your troubleshooting skill. From the comments here and other places, this article tries to summarize all the TSHOOT frequently asked questions to save you some time. Please feel free to ask anything that you are unclear about TSHOOT so that all of us can help you. I will update this article frequently to bring you the newest information about this exam.

1. How much does the TSHOOT Exam 300-135 cost? And the passing score of TSHOOT?

It now costs $300.

The passing score of TSHOOTv2 is 846/1000

2. Please tell me how many questions in the real TSHOOT exam, and how much time to answer them?

Unlike other Cisco exams, the TSHOOT exam tests your ability to troubleshoot the problem so in this exam you have to solve about 6 – 7 multiple choice questions, one small sim (called simlet) and troubleshooting 13 “tickets”. Each ticket is a problem about a specific technology used in Cisco routers or switches.

You will have 135 minutes to answer them. If your native language is not English, Cisco allows you a 30-minute exam time extension (165 minutes in total).

3. Am I allowed to study the topology used in the real exam and where can I find it ?

Yes, you are! Because the purpose of this exam is testing a candidate’s ability to troubleshoot issues, not to understand a complex topology so Cisco publicizes the topology used in the real TSHOOT exam. You can find the topologies at http://www.networktut.com/share-your-tshoot-v2-0-experience.

To save time on the exam, and to better understand the topology used in all of the trouble tickets, you should spend time familiarizing yourself with the topology used in the exam.

4. Where can I find the demo of this exam?

There is a very good demo of TSHOOT exam published by Cisco and you can find it at http://www.cisco.com/web/learning/le3/le2/le37/le10/tshoot_demo.html. But notice that the topology in this link is not the topology used in the real exam. This demo is also a good practical topology and we also explained about the configuration of this demo in four articles: Frame Relay Point-to-Point SubInterface GNS3 Lab, EIGRP over Frame Relay and EIGRP Redistribute Lab, VLAN Routing and HSRP IP Route Tracking.

5. During the exam, we must only identify the problem or we must also make the correct configuration?

We are only allowed to choose the solution for the problem. We are not allowed to make any changes on the routers and switches. You cannot enter global configuration mode (config)# either. You have to answer three types of questions in each ticket:

+ Question 1: Which device causes problem
+ Question 2: Which technology is used
+ Question 3: How to fix it

6. Can someone please tell me in the real exam it gives the ticket names just like in this site (for example “Ticket 1 – OSPF Authentication “) or is it going to say ticket 1 , ticket 2 only?

It only says ticket 1, ticket 2 only so you have to use your troubleshooting skill to figure out where the problem is. This is also the purpose of this exam.

7. Please give me some guideline when using the TSHOOT simulator.

Below is some guideline when using the TSHOOT simulator in the exam.

demo_TSHOOT_1.jpg

demo_TSHOOT_2.jpg

7. Can I go back in the TSHOOT exam?

As shown in the above question, you can press “Previous Question” to go back to previous questions in the same ticket only. If you press “Done” button then you can’t come back to this ticket anymore.

Note: In TSHOOT 300-135 (TSHOOTv2), the “Abort” button no longer exists. That means you cannot cancel a ticket after choosing it. You have to complete that ticket before moving to another one.

8. Can we take TSHOOT exam before the ROUTE or SWITCH exam?

Yes, you can. There is no order to take these exams. But the TSHOOT exam tests your skills to troubleshoot router & switch errors so I highly recommend you to take the ROUTE and SWITCH exams first. The TSHOOT exam is very good to review your knowledge of what you learned in ROUTE & SWITCH.

9. Can I solve the tickets in any order I want, for example, I solve Ticket 8 first, then Ticket 3, Ticket 1…?

Yes, you can solve them in any order until you click Done button. After clicking Done you cannot go back to this ticket again. Also notice that when you entering a Ticket, you have to solve it (answer all 3 questions) before moving to another ticket.

10. As I see there are 3 topologies in the exam. My question is to how to find which topology to use when doing a troubleshooting ticket. Does it clearly state in exam which topology to use (layer 2 or layer 3, for example)?

In the exam, it doesn’t say clearly which topology you need to use. But a reader on networktut.com has shared this tip:

“There is no really best way to choose which topology to use.
This is my style:
Most of the time I was using the IPv4 topology as it contains most of the nodes with ip addresses and in the cause of your troubleshooting and you discovered that you need more details on the ASW1 & 2 switches that is when I used the Layer 2 topology except for the IPv6 topology.
Any node on IPv4 topology that is in Layer 2 topology have same configuration irrespective of where you click on the nodes.
Study all tickets here and use the following elimination style below:
List out all the trouble ticket on the white little board you will be giving and tick each ticket as you answer them because this will let you know which tickets are remaining to look out for.”

11. In the exam can I use “traceroute” or “tracert” command?

According to some reports, “tracert” commands cannot be used on Clients but “traceroute” command can be used on DSW1. But of course you can use “ping” command. According to some candidates’ reports on the exam, maybe you should not believe too much on the output of the traceroute command in the exam.

12. Please let me know in the exam can we issue “pipe” commands such as: sh run | section eigrp; sh run | begin router?

No, you cannot use “pipe” commands in the TSHOOT exam.

13. Does each ticket state it is an IPv4 or IPv6 issue?

Yes, it does! But it does not clearly state that. Please read each ticket carefully, if it states like this “loopback address on R1 (2026::111:1) is not able to ping the loopback address on DSW2 (2026::102:1)” then surely it is an IPv6 ticket. Otherwise it is an IPv4 ticket.

14. Why in each ticket I only see the same description, same wording, either ticket 1, 2 or 3. How can I see the difference or the problem of each ticket?

The descriptions of each ticket are very identical to each other. In general the very long description can be summarized “Client 1 cannot ping the 209.65.200.241” (for IPv4 ticket), that’s all! So you have to use your troubleshooting skill to find out where the issue (it is also the meaning of this exam – TSHOOT). The only obvious difference among the tickets is the statement “loopback address on R1 (2026::111:1) is not able to ping the loopback address on DSW2 (2026::102:1)”, which indicates an IPv6 ticket.

15. Why don’t I see any questions and answers on networktut.com? I only see the explanation…

Because of copyrighted issues, we had to remove all the questions and answers. You can download a PDF file to see the questions at this link: http://www.networktut.com/questions-and-answers

16. How can I join the Premium Membership on networktut.com?

You can join the Premium Membership on networktut.com at this link. After the registration you can login via this link.

If you have any questions about the TSHOOT exam, please don’t hesitate to ask. All of us will help you!

Comments (23) Comments
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  1. KOLAFER
    July 18th, 2017

    Are the MCQ from TSHOOT_July_2017 pdf valid?

  2. Disaster
    July 18th, 2017

    Failed today, i prepared all the scenarios and knew all the answers , got very confused, you cant make a mistake, if you do all the answers changes upon ur selection, i couldnt figure out dont know why , very disappointed but let me tell you something there were few extra questions and also a lab to configure (iBGP & eBGP)

  3. Rawalpindi
    July 24th, 2017

    Finally CCNP Certified. Passed Tshoot today and scored 987. I practiced only on packet tracer files. Premium membership is not mandatory if your concepts are fine.

    I did not observe repeat Tickets in my exam. Removed tickets were not came into an exam. Same MCQs, Same BGP simulation, SAME Tickets.

    Troubleshooting methods of IPv4 Tickets are below.

    Client>ping 209.65.200.241—————unsuccessful
    Client>ping 10.1.1.1 ———————–successful
    Problematic device is R1 and possible scenarios are BGP, NAT INSIDE and WAN ACL.

    Client>ping 10.1.1.1————–unsuccessful
    Problematic device is R1 and possible scenario is IP OSPF AUTHENTICATION

    Client>ping 10.1.1.9 ————–unsuccessful
    Client>ping 10.1.4.5 ————–successful
    Problematic device is R4 Possible scenario is IPv4 ROUTE REDISTRIBUTION

    Client>ping 10.1.4.5——————-unsuccessful
    Problematic device is R4 Possible scenario is EIGRP PASSIVE INTERFACE

    Client>ping 10.2.1.254——————unsuccessful
    In this case BOTH CLIENTS are able to ping each other. Problematic device is DSW1 and possible scenario is VLAN FILTER

    Client> NO IP ADDRESS——————unsuccessful
    Problematic device is DSW1 and possible scenario is WRONG IP HELPER ADDRESS

    Client> NO IP ADDRESS——————unsuccessful
    Problematic device is ASW1 and possible scenario are ACCESS VLAN, PORTCHANNEL TRUNKS.

    IPv6 Tickets

    In each ticket of Ipv6 go to R3

    R3# show ipv6 ospf neighbor

    If R3 neighborship is with only R4 with a tunnel34 interface, then problematic device is R2 (ipv6 ospf 6 area 0)

    If R3 neighborship is with only R2 with an interface serial 0/0/0.23, then problematic device is R3 (remove tunnel mode ipv6)

    If R3 neighborship is with both R2 and R4 , then problematic device is R4 and solution is redistribute rip RIP_Zone under ipv6 router ospf 6

    Thanks to NetworkTUT

  4. Rawalpindi
    July 24th, 2017

    You have to make correction of IBGP and EBGP. In the BGP simulation you only have a console access to Router R1 to make configuration.

    R1 enable mode password is cisco in EXAM

    R1>enable
    password: cisco

    R1#config terminal
    R1(config)#router bgp 64520
    R1(config)#router bgp 64520
    R1(config-router)#neighbor IBGP remote-as 64520
    R1(config-router)#no neighbor 209.165.200.2 remote-as 64525
    R1(config-router)#neighbor 209.165.201.2 remote-as 64525

    Before making changes you only have only 1 loopback interface in the routing table of R1. after making above changes you have 6 loopback interfaces in the routing table of R1.

    R1# show ip bgp
    six loop back interfaces will be shown here

    write memory, copy running-config startup-config and save commands do not work in the exam

  5. moondigitall
    August 1st, 2017

    Today i passed 987 marks .Very thing come from http://www.networktut.com Only one MCQ is new add All tickets same. And BGP also same.
    Thanks networktut

  6. tshoothelp
    August 1st, 2017

    @moondigitall about new MCQ , do you remember the argument ?

  7. test61670
    August 1st, 2017

    Hello All,

    I should pass the exam asap. Could you please help me with the last valid dumps? As I understood, almost all tickets are the same, but if there a vce that I can use for all other questions? For contact: test61670 @ gmail . com

    Each help will be appreciated.

    Kind Regards,

  8. Fred
    August 3rd, 2017

    @Rawalpindi your way for to resolve IPv6 isn´t working! I was taking the exam today and the 3 IPv6 had both neighbors…

  9. Adrian
    August 9th, 2017

    Hey guys, just finished the tshoot exam, and got 903/1000.. I feel so relaxed now hahhaha
    Good luck to everyone

  10. mickol
    August 9th, 2017

    excellent bro

  11. Anonymous
    August 10th, 2017

    NEW’ MCQ questions add TSHOOT August 10th,2017
    I took the test today. i passed exam 87x/1000 ,,, The reason was a new question.
    My memories include VPN new tech (Tunnel interface destination IP address ,? loopback ID ,,)
    These are related issues.
    Another thing Debug ospf adj ,, condition output ?? Etc ,,
    Old exam (debug output ppp authentication on S0 / 1, S0 / 1) same …

    In conclusion, all of the MCQ’s questions were updated.
    .
    I still passed … 87x /1000 Score ..

  12. joseph
    August 10th, 2017

    please can u send the new question

  13. maickol
    August 11th, 2017

    thaks bro

  14. Shan
    August 11th, 2017

    Networktut please update new question.

  15. Solo
    August 13th, 2017

    networktut, kindly update with the new question. thanks!

  16. aKorn
    August 15th, 2017

    We are suppose to answer 13 Tickets in exam, we have 16 tickets here and 4 were “removed”, we end up with only 12 tickets, where is the missing 1 ticket to make up 13 tickets

  17. Keith
    August 15th, 2017

    @All
    Please answer aKorn’s question …

  18. RTR
    August 15th, 2017

    Hi folks,

    I passed today, but there are new MCQs!

    ICMP Types and Code
    GRE Tunnel inside VRF
    EIGRP Interface Detail
    DEBUG OSPF Adjency

    Good luck to everyone

  19. tshoothelp
    August 16th, 2017

    @RTR Congrats ! what about GRE Tunnel inside VRF ?

  20. tshoothelp
    August 16th, 2017

    @ALL
    Both ends of the tunnel must reside within the same VRF.
    •The VRF associated with the tunnel vrf command is the same as the VRF associated with the physical interface over which the tunnel sends packets (outer IP packet routing).
    •The VRF associated with the tunnel by using the ip vrf forwarding command is the VRF that the packets are to be forwarded in as the packets exit the tunnel (inner IP packet routing).

  21. JCE
    August 16th, 2017

    @tsoothelp, It is true, however, in the exam refers to a vrf MANAGEMENT, which I do not know if it is a simple vrf call as well, or if it is the vrf of MANAGEMENT that is defined in some routers by default. In the first case applies what you indicate, in the second case the answer would be that the tunnel must be outside the vrf since the same is desined only to ports of management

  22. kra
    August 19th, 2017

    Rawalpindi
    What do you mean by the below? How can we know client as no ip address? ipconfig command?

    Client> NO IP ADDRESS——————unsuccessful

  23. cb100100
    August 22nd, 2017

    Anyone get the question where Fa1/0/1 on ASW1 was administratively shutdown? I couldn’t ping anything from Client 1, found the port on ASW1 had the ‘shutdown’ command added. But none of the answers after selecting ASW1 as the problem device simply said something like ‘go into config mode and enter interface fa1/0/1 then run “no shutdown”‘.

    The only one that was close also had the bit about removing port-security, then doing a shut/no shut on the port. I selected that since it did include a ‘no shutdown’ technically, but I feel like I got it wrong. Afterwards I was wondering if there was actually another problem elsewhere in the topology, but seeing ‘shutdown’ on that port threw me off.

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